I strongly recommend you make a copy of any PST files before using Scanpst on them. You may want to try running Scanpst the Microsoft Inbox Repair tool and see if that makes a difference.
In that case moving the PST files will result in the user not seeing any of their emails.Īre the PST files larger than the undocumented Microsoft recommended max size of 1.5GB? I've seen instances where PST files cause Outlook to crash, as well as, messages within PST files. Depending on how the email is setup on the computer, the emails may be removed from the server after they are downloaded locally to the computer. I believe that IMAP and POP3 emails are stored locally in PST files. We are running in cached mode to remote Exchange servers, which may have something to do with it, but nothing that I can control or prove to our email supplier. Do you think that will make a difference? Weve got Outlook 2016 non-O365 edition, running latest batch of updates (v.1000). Now, you mention OST files, which means that in those instances, they were using MS Exchange. Easiest test for that is to go into the C:\users\ username\AppData\Local\Microsoft folder and move the Outlook folder onto the desktop then launch Outlook and let it download the settings / email again. I've seen instances where the OST and offline settings files cause Outlook to crash. There is seemingly no pattern to the crashes, sometimes occur while printing, saving, importing objects and sometimes while that program is sitting in the background. Report Id: 22e226a4-e5b0-49a0-ae81-2ee5f0ca5988įaulting application name: OUTLOOK.EXE, version: 8.20250, time stamp: 0圆10dbd2cįaulting module name: ntdll.dll, version: 1.1023, time stamp: 0x7977b9deįaulting application start time: 0x01d799a8ecc7831fįaulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXEįaulting module path: C:\WINDOWS\SYSTEM32\ntdll.Do other Office products crash on that machine? Do you run Outlook in Cached mode? I have uninstalled and re-installed both with no luck. The program OUTLOOK.EXE version 8.20250 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. The program OUTLOOK.EXE version 6.20404 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.Īpplication Path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE OS: Windows 10 Professional 64-bit (19043) Can you help me on how to solve this problem? When I look at the application logs in the event viewer, I can't get much detail about this problem, but I think a plugin is causing it. The user frequently experiences freezing and hanging issues when he clicks on the Outlook shortcut.
0 kommentar(er)
